Managing Jobs
Create, schedule, assign, and complete jobs in GRASSR.
Creating a job
Tap + on the Schedule tab to create a new job.
Start by selecting the customer, then choose whether the job is a one-time or recurring service. The form adjusts based on your selection.
Every job needs:
- Customer — who you're servicing (select first)
- Date — when the job is scheduled
- Price — what you're charging
Optional fields:
- Assigned to — which crew member is doing the work
- Services — itemized list of services (mowing, edging, blowing, etc.)
- Notes — any special instructions
"Mrs. Johnson — $55 — Mow front and back, skip the garden beds on the south side, gate code is 4421."
Billing types
Every job has a billing type that controls how invoicing works:
An invoice is generated for each completed job. Best for customers you charge individually each time you visit.
Set a recurring invoice amount and schedule — GRASSR automatically creates and sends invoices (or charges the saved card) on your chosen frequency: weekly, biweekly, or monthly.
Example: A customer pays $200/month regardless of how many visits. Set billing type to Fixed Price, enter $200, set frequency to Monthly. GRASSR handles the invoicing automatically.
No automatic invoicing — you create invoices yourself whenever you're ready. Use this for customers with custom billing arrangements.
For most lawn care customers, Per Visit is the simplest option. Fixed Price is great for customers on a monthly contract.
Job statuses
Jobs move through these statuses:
| Status | What it means |
|---|---|
| Scheduled | Job is on the calendar, not started yet |
| In Progress | Someone tapped "Start Job" — work has begun |
| Completed | Job is done — ready for invoicing |
| Skipped | Job was skipped (rain day, cancellation, etc.) |
Starting and completing jobs
When you arrive at a property:
Find the job
Open your Schedule or Dashboard and find the job.
Start the job
Tap Start Job — this timestamps when work began.
Complete the job
Tap Complete to open the completion flow.
On completion, you can:
- Add extra charges — tap "Add Extra Charge" to add line items (edging, mulch, etc.) or pick from your saved services
- Add invoice notes — these show on the customer's invoice (e.g., "Applied weed treatment to front lawn")
- Add internal notes — these are private, only visible to your team (e.g., "Blade height was too low, adjust next time")
Then choose how to handle payment:
- Charge & Send Receipt — if the customer has a card on file and auto-charge is enabled, this charges their card immediately and emails a receipt. This is the fastest path.
- Send Invoice — sends an invoice for the customer to pay on their own (always available)
- Skip Invoice — for jobs you bill later or differently
How auto-charge works: When a customer has a saved card and you have auto-charge enabled in Settings, "Charge & Send Receipt" appears as the primary green button. One tap, done. If no card is on file, you'll see "Send Invoice" as the primary option instead.
Resetting a job
Accidentally started a job? No problem.
- Tap the ... menu on the job card
- Select Reset Job
- The job goes back to Scheduled status
This clears the start time and puts it back in your queue.
Assigning jobs to crew
When creating or editing a job, tap Assigned To and select a crew member. The job shows up on their schedule with their crew color.
Unassigned jobs appear in a separate "Unassigned" section on the schedule so you can see what still needs to be claimed.
You can reassign jobs anytime by editing the job and changing the crew member.
Services
Instead of typing a price every time, set up your Services list:
Open Services settings
Go to Settings → Services (under My Business).
Add your services
Add services like "Mowing," "Edging," "Leaf Cleanup" and set a default price for each.
Use them on jobs
When creating a job, add services as line items. The total auto-calculates.
Example services: Mowing — $40, Edging — $10, Blowing — $5, Leaf Cleanup — $25/hr
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